Bwtech launches NetChart Aiva to accelerate autonomous telecom network operations with Agentic AI
NetChart Aiva combines Generative AI and telecom expertise to deliver specialist insights today while paving the way for Agentic AI-driven network operations.
Belo Horizonte, Brazil – [30/06/2026] – Bwtech today announced the launch of NetChart Aiva, a new AI-powered module integrated into the NetChart platform, designed to help telecom operators accelerate network troubleshooting and operational decision-making. By combining Generative AI, Retrieval-Augmented Generation (RAG) and specialized telecom knowledge, NetChart Aiva delivers expert insights on network performance, network configuration and recommendations for corrective actions, while establishing the foundation for future Agentic AI capabilities that will further automate telecom operations.
The telecommunications industry is facing unprecedented operational complexity. The expansion of 5G networks, Open RAN architectures, network virtualization and continuous traffic growth have significantly increased the number of performance indicators, counters, parameters and operational data sources that engineers must analyze. At the same time, operators are dealing with a shortage of highly specialized professionals, rising operational costs and increasing pressure to deliver superior customer experiences.
Today, network performance investigations often rely on manual analysis of KPIs, counters, alarms, technical documentation and years of accumulated engineering expertise. These processes are time-consuming, difficult to scale and heavily dependent on experienced specialists.
NetChart Aiva addresses these challenges through a specialized AI architecture built specifically for telecom operations. In its current release, NetChart Aiva enhances the NetChart experience by providing AI-powered analysis and expert recommendations.
One of NetChart Aiva’s core capabilities is Natural Language Investigation, allowing engineers to ask questions about network KPIs, counters and parameters using conversational language. This enables faster access to specialized knowledge and helps operational teams understand network behavior more efficiently.
Another key component is its Telecom Knowledge Engine, powered by Retrieval-Augmented Generation (RAG). The solution can consult vendor documentation, operational procedures and industry best practices, enabling engineers to access specialized knowledge instantly and reducing dependence on a limited number of experts. NetChart Aiva also includes dedicated capabilities for knowledge base governance and document management, allowing organizations to curate, organize and control the information used by the AI. This approach helps ensure the quality, traceability and confidentiality of the knowledge provided to operational teams while keeping the platform aligned with each operator’s internal procedures and technical standards.
NetChart Aiva further enhances operational efficiency through Automated Corrective Recommendations, generating suggested actions for mitigation and resolution of identified issues. The platform can also generate structured technical assessments and troubleshooting guidance, helping teams move from analysis to resolution faster.
The solution is designed for multi-vendor and multi-technology environments, supporting 2G, 3G, 4G and 5G networks across radio access, transport and core domains. It can be deployed in both SaaS and on-premises environments, providing flexibility to meet different operational and security requirements.
“NetChart Aiva represents a new milestone in the evolution of telecom operations,” said Pedro Carvalho, Head of Technology and Innovation at Bwtech. “Our goal is to transform the knowledge accumulated by specialists into a capability that is accessible across the entire organization, enabling teams to solve problems faster, with greater consistency and lower operational effort. We are bringing NetChart operational intelligence into a new era powered by AI.”
Bwtech’s long-term vision for NetChart Aiva extends beyond AI-assisted analysis. While the current release focuses on AI-powered insights, expert recommendations and telecom knowledge management, future releases will introduce Agentic AI capabilities that enable intelligent agents to autonomously interact with NetChart functions, perform investigations, execute analytical workflows and support increasingly autonomous network operations. This evolution will allow operators to move from AI-assisted decision-making toward AI-driven operational automation. The launch reinforces Bwtech’s commitment to innovation and strengthens its position in the global market for telecom automation, analytics and autonomous network operations.
For more information, please contact: [email protected]
About Bwtech
Bwtech provides end-to-end performance optimization solutions for mobile operators, managed service providers, telecom regulators and MVNOs worldwide. Its NetChart platform supports mission-critical activities including network monitoring, service assurance, performance management, capacity planning and end-to-end network optimization. With nearly two decades of telecom expertise, Bwtech combines advanced analytics, automation and artificial intelligence to help operators improve operational efficiency and network quality.
